bd22 Privacy Policy

1 Definitions and General Information

In this Policy, "personal information" refers to any information by which you can be identified, directly or indirectly. "Processing" refers to any activity involving the collection, storage, use, transfer, or deletion of data.

bd22 is a secure and reliable online betting and casino platform for players in Bangladesh. We use SSL encryption and modern security technology to keep your information safe. Your privacy is our highest priority.

2 What Types of Information We Collect

bd22 collects various types of information in order to provide its services. The different categories of information are described below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — only persons aged 21 and above may use the service)
• Email address and username
• National ID or passport number (as part of the KYC process)
• Residential address

2.2 Financial Information

• bKash, Nagad, or Rocket account numbers (for transaction verification)
• Deposit and withdrawal transaction history
• Bank account information (where applicable)

2.3 Technical and Usage Information

• IP address and device identifier
• Browser and operating system type
• Website access times, page visit data, and session data
• Information obtained from cookies and similar tracking technologies
• Gaming activity logs (bets, wins, losses, play history)

2.4 Communication Information

• Your conversations with us via live chat, email, or other channels
• Details of complaints or requests
• Information provided in surveys or feedback forms

3 How We Collect Information

bd22 collects personal information in the following ways:

• Directly from you: Through account registration, form completion, live chat, or email.
• Automatically: Through cookies, server logs, and similar technologies when you use our website.
• Through third parties: From payment processors (bKash, Nagad, Rocket), identity verification services, and fraud prevention agencies.
• From public sources: Publicly available information where there is a legitimate need.

3.1 Use of Cookies

Our website uses cookies. Cookies are small text files stored on your device. They help us remember your preferences, improve site functionality, and analyse usage patterns. You can disable cookies through your browser settings, though this may limit certain features of the website.

4 Purposes for Using Information

bd22 uses the information it collects for the following legitimate purposes:

4.1 Operating and Providing Services

• Creating, managing, and verifying accounts
• Processing deposit and withdrawal transactions
• Providing gaming services and bonus offers
• Running 24/7 customer support in Bengali

4.2 Fulfilling Legal and Regulatory Obligations

• Age verification (providing services only to persons aged 21 and above)
• Anti-Money Laundering (AML) and Know Your Customer (KYC) processes
• Preventing fraud and unauthorised activity
• Providing information at the request of regulatory authorities

4.3 Improvement and Personalisation

• Improving the quality of the website and services
• Game recommendations and promotional offers tailored to your preferences
• Analysing and optimising the user experience

4.4 Responsible Gaming

• Identifying excessive gaming patterns and providing support where needed
• Managing requests for voluntary breaks or limit settings

5 Sharing and Disclosure of Information

bd22 may share information with third parties on a limited basis in specific circumstances:

• Service providers: Payment processors (bKash, Nagad, Rocket), KYC verification services, and technology infrastructure partners who work on our behalf and adhere to the same privacy standards.
• Game software providers: Providers including Pragmatic Play, JILI, Spribe, and PG Soft may receive the minimum information necessary for game operation.
• Legal requirements: Information may be provided in response to court orders, legal processes, or legitimate requests from regulatory authorities.
• Fraud prevention: Sharing necessary information with fraud detection and prevention agencies.
• Business transfers: Information may be transferred in the event of a business merger or acquisition, though the terms of this Policy will continue to apply.

Outside of the cases above, your information will not be shared for any other purpose without your explicit consent.

6 Data Security Measures

bd22 has adopted industry-standard security measures to protect your personal information:

6.1 Technical Security

• SSL encryption — all data transmissions are encrypted
• Modern firewalls and intrusion detection systems
• Specialised encryption technology for sensitive information
• Regular security audits and vulnerability testing

6.2 Organisational Security

• Only authorised staff may access information on a need-to-know basis
• Privacy and security training is mandatory for all staff
• A rapid response plan is in place for data security breaches

7 Data Retention Period

bd22 retains your personal information only for as long as necessary:

• Active accounts: All information is retained while the account remains active.
• Closed accounts: Certain information may be retained for a further period after account closure due to legal obligations.
• Financial transaction records: Retained for the long term in accordance with anti-money laundering laws.
• Cookie data: From session level up to a maximum of 2 years, depending on the type of cookie.

Once the defined retention period has ended, information is securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide information in a timely manner on the basis of a verifiable request.

8.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request a correction. Information can be updated directly through account settings or by contacting our support team.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, it may not be possible to delete information that is required to fulfil legal obligations.

8.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. You can do this by using the "unsubscribe" link in promotional emails or by contacting us directly.

8.5 Right to Portability

You may request to receive the information you have provided in a common format, so that it can be used with another service if needed.

9 Children's Privacy

bd22 services are for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory during our registration process.

If for any reason a person under the age of 21 has created an account, once this comes to our attention the account will be closed immediately and the associated information will be deleted. If you have information about such a case, please let us know.

10 International Data Transfers

Our servers and service providers may be located in various countries. When transferring data, we ensure that adequate safeguards are maintained. All transfers are completed via encrypted channels and third-party providers are contractually bound to comply with our privacy standards.

11 Changes to the Policy

bd22 may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the website. Continued use of our services after any changes will be taken as acceptance of the updated policy.

The latest version of the policy will always be available on this page. The "Last Updated" date at the top of the page indicates the date of the most recent revision.

12 Contact

For any questions, requests, or complaints regarding this privacy policy, please contact us: